FAQ’s2017-12-28T10:14:27+00:00

Any Questions?

We value personal communication with our customers. Please provide us with your contact details and car rental requirements via our Quotation Request Form and we will get back to you as soon as possible.

You may also phone or e-mail us directly.

Pender Car Rental works on a 24-hour period from the time the rental vehicle leaves the depot until the return of the vehicle at the depot. We do allow a 59 minute “grace period” on the final day of return as a gesture of goodwill.

Renters may extend the rental period initially stated on the rental agreement by requesting permission in writing (an e-mail / fax is sufficient). The new date and time should be clearly indicated. There is no charge for extensions.

Maps
Maps of various areas are available on loan.

Portable Global Positioning Navigation Systems (GPS)
Pender Car Rental offers GPS Units for rent at ZAR 70.00 per day up to a maximum of ZAR 700.00 per month. The unit plugs into the vehicle’s cigarette lighter point and provides on-screen directions and voice prompts.

Child Safety Seats
Pender Car Rental offers child safety seats for rent at ZAR 50.00 per day up to a maximum of R250.00 per month. Please note that for safety purposes, Pender staff are not permitted to install child safety seats.

Delivery & Collection
Deliveries and Collections within a 50 km radius from Brooklyn, Pretoria and within office hours are free of charge for rentals of 3 days and longer (exceptions can sometimes be made). The 50 km radius includes deliveries and collections to OR Tambo International Airport, Wonderboom and Lanseria Airports.
Prior arrangements are required for Pender’s planning purposes. Customers who have made arrangements well in advance will be given priority. Pender Car Rental will not always be able to assist with a delivery / collection at the time requested by the customer, especially if an arrangement is requested on short notice, but will try its utmost best to arrange a suitable time as close as possible to the requested delivery / collection time.

Pender Car Rental Office Hours for the purpose of deliveries / collections are:

Mondays to Fridays, 08:30 am to 16:00 pm
Saturdays, 08:00 am to 14:00 pm
Sundays, 09:30 am to 12:30 pm
Public Holidays, 08:30 am to 12:30 pm

The following will however be for the renter’s account:

  1. The kilometres from the depot to the delivery / collection point.
  2. All e-toll fees at the Government Gazetted standard tariff if the rental vehicle passes through any e-toll gantries on its way to the delivery point or upon return to the depot from the collection point.
  3. All e-toll fees at the Government Gazetted standard tariff if the second vehicle with the second Pender driver who has to fetch or drop the first Pender driver in the rental vehicle passes through any e-toll gantries on its way to the delivery point or upon return to the depot from the collection point.
  4. The Gautrain fee should a driver use the Gautrain as means of transport to get to a collection point or as means of transport to the depot after delivery of a rental vehicle.
  5. All parking fees should it be necessary for the rental vehicle to be parked in a parking bay (i.e. OR Tambo Airport) at the time of delivery / collection.

Deliveries and Collections:

Exceeding the 50 km radius: ZAR 9.00 per km

For rentals of 2 days or less: ZAR 300.00 per delivery / collection trip within a 50 km radius from depot

Outside of office hours (Prior arrangement only): ZAR 300.00 per delivery / collection trip within a 50 km radius from depot

For rentals outside of office hours and 2 days or less: ZAR 600.00 per delivery / collection trip within a 50 km radius from depot

A late fee of ZAR 300.00 will be applicable if the arranged delivery / collection time is not honoured.

All costs incurred (i.e. e-toll fees, Gautrain fees, parking fees, etc.) to get to a delivery / collection point as explained above will also be for the renter’s account.

Cross Border Rentals

Cross Border Rentals can be provided for Lesotho, Swaziland, Namibia and Botswana.

Fees:

Lesotho ZAR 400.00 per border crossing
Swaziland ZAR 400.00 per border crossing
Namibia ZAR 1,000.00 per border crossing
Botswana ZAR 1,000.00 per border crossing

Notes:

  1. Permission must be requested in advance in order to take a Pender vehicle across an international border whereupon Pender will issue a Letter of Authority/Permission.
  2. The customer’s ‘own liability’ doubles as soon as a border is crossed.
  3. Pender Vehicles are not allowed to cross any other borders other than Lesotho, Swaziland, Namibia and Botswana.


One-way Rental between Pretoria / Johannesburg and Cape Town

One-way rentals between Pretoria / Johannesburg and Cape Town can be arranged on request at Pender’s discretion. An additional fee per trip will be applicable. The fee varies depending on season and size of vehicle.

Rental Contract Fee: ZAR 55.00

Additional Driver: ZAR 210.00 per rental agreement (only one additional driver allowed).

Refuelling: Fuel is for the customer’s account.

Call Out Fees:
Call out fee as a result of customer negligence: ZAR 300.00 per call out within a 50 km radius from depot during office hours.

ZAR 500.00 per call out within a 50 km radius from depot after office hours.

If call out is in excess of 50 km radius from depot: ZAR 9.00 per kilometre.

Fees charged by service providers and not covered for by roadside assistance (i.e. locksmith): The renter will be liable for full cost of service rendered.

E-Toll Fees: The renter will be liable for e-toll fees at the Government Gazetted Standard Tariff available on SANRAL’s website.

Replacement of lost / stolen e-tag: ZAR 500.00

Extension of Rental Period: No charge.

The customer should request permission in writing (an e-mail will be sufficient) and Pender will confirm the extension in writing.

Costs related to damaged vehicles and traffic fines:

Valet charge in case of soiled vehicles: A minimum of ZAR 250.00 depending on severity.

Towing cost: The renter will be liable for full cost of service rendered.

Accident handling fee: ZAR 300.00 per incident.

ZAR 300.00 per incident.

Traffic fines: The renter will be liable for his/her own traffic fines.

Traffic fine handling fee: ZAR 190.00 per fine.

  1. The minimum age for a driver is 23 years.
  2. The maximum age for a driver is 75 years.
  3. The driver must have been in possession of a valid driver’s license for a minimum period of 3 years.
  4. International visitors must have a valid driving license from their country of residence.


A foreign license is valid if it meets the following requirements:

  • If it has been issued in one of the official languages of South Africa (i.e. English), or
  • if it is accompanied by a certificate of authenticity / validity issued in an official language of South Africa by a competent authority, or
  • if it is accompanied by an official translation of the license in one of the official languages of South Africa.
  • If the license contains or has attached to it a photograph and the signature of the license holder.

It is recommended to travel with an International Driving Permit (IDP) in addition to a foreign driving license, especially if you are a regular visitor to South Africa as it is easily identifiable and may prevent complications. An IDP can only be issued in the country in which the license was issued.

We require the following upon reservation:

  1.  Your full name and contact details.
  2.  The model required.
  3.  The period of rental.
  4.  If you would like the car to be delivered, the time and venue of delivery. Should your vehicle be delivered to OR Tambo, Lanseria or Wonderboom Airports we also require your flight details.

We require the following upon delivery of a vehicle:

(1) The credit card of the renter. The renter must be present to sign the rental agreement.
(2) The renter’s original Identity Document / Passport.
(3) The renter’s valid driver’s license.
(4) If applicable, the second driver’s valid license.
(5) Please note that we do not accept temporary driving licenses.

Pender Car Rental includes standard waivers for theft and collision damage in the daily / monthly tariff. In the event of a theft / loss, collision or damage there is always a first payment involved which is referred to as your “own liability”. The “own liability” amount differs from vehicle group to vehicle group. In some cases the “own liability” amount doubles, i.e. if you have an accident on a gravel road or if there is no other vehicle involved. Also there can be times when the renter is held responsible for the whole amount of the damages, i.e. driving under the influence of liquor or drugs or allowing the vehicle to be driven by an unauthorised driver.

The waivers exclude damage to tyres, rims and windscreen / glass.

Upon delivery of the vehicle Pender Car Rental obtains an authorisation on the credit card of the renter. This means that the specified amount is reserved on the renter’s credit card and is not available to the renter for the remainder of the rental term. Once the vehicle has been returned in the same condition it was received and payment processed the authorised amount will be released on the credit card.

Pender also offers super waivers at an additional amount per day that reduces your “own liability”. Different rates apply for different vehicle groups.

Pender Car Rental vehicles leave the depot with a full tank of fuel. Your vehicle should be returned with a full tank (at depot) – filled to brim – or will be filled by Pender Car Rental, in which case refuelling related costs will be charged to your account.

Customer’s traffic fines are addressed to Pender Car Rental by the relevant issuing authority in the district where the traffic violation occurred. Upon receipt of a traffic fine Pender Car Rental sends proof that the violation occurred whilst the vehicle was being rented with a request that the fine be redirected. The issuing authority will then redirect the fine to the renter who will then be liable for payment of the fine. Pender Car Rental will levy a traffic fine handling fee of ZAR 190.00.

On many highways in South Africa there is an electronic system in place for the collection of toll fees.

Toll fees are calculated when passing under a gantry or through a toll gate and the charge rate differs per vehicle class and per gantry.

As a car rental firm we are legally obliged to comply with the South African National Roads Agency’s (SANRAL) requirements and our vehicles are therefore fitted with e-tag units.   The e-tag unit can be found on the front windscreen behind the rearview mirror and will beep as your Pender Car Rental vehicle passes under a toll gantry.

Customers will be billed at the standard e-toll rate according to the Government Gazetted Tariffs, which amounts will be reflected on customers’ invoices. The total e-toll charges for the specific rental period will be calculated based on the information provided to Pender Car Rental through its e-toll account with SANRAL.

Please inform Pender Car Rental immediately should your e-tag be damaged, lost or stolen.   A fee of R500.00 will be charged on to the renter’s account in the event of a lost, stolen or damaged e-tag.

For detailed information on e-tolling and e-toll fees please visit www.sanral.co.za.

The Gautrain is an 80 kilometre mass rapid transit railway system in the Gauteng Province, linking Pretoria, Johannesburg and the O.R. Tambo International Airport. Each station has a parking area for motorists, and commuters have the option of taking several Gautrain buses to destinations within a 15 kilometre radius.

Information on the Gautrain route maps, timetables, fares and bus routes can be obtained on the Gautrain website  or Gautrain mobi site. There are also Gautrain applications available in most application stores.

The Hatfield Gautrain station is the closest station to Pender Car Rental.

Pender Car Rental provides a renter with 24-hour emergency numbers upon the handover of a vehicle. In the event of a breakdown the customer’s call will be taken by a Pender official who in turn will contact Pender’s Roadside Assistance Call Centre to arrange for assistance. Both Pender as well as the Roadside Assistant Official will keep the renter informed of the progress in resolving the situation. In some instances a Pender official may also visit the scene to provide assistance and support. Emergency medical advice / assistance are also available through Pender’s Roadside Assistance Call Centre.

Should you have been involved in an accident or your rental vehicle stolen you are advised to follow the following steps:

Provided that you and your passengers have not been seriously injured –

  1. Do not make any admission of guilt.
  2. Note down all particulars and contact details of other parties and witnesses.
  3. Inform Pender Car Rental of the incident as soon as possible. Should the vehicle require towing Pender Car Rental will make the necessary arrangements and inform you accordingly.
  4. Complete the vehicle incident form in the back of the information booklet in the glove compartment. If possible take pictures of the scene (you may use your mobile device for this purpose).
  5. Report the incident to the South African Police Service (SAPS) station closest to accident scene within 24 hours. A case docket will be opened. It is important to write the case number down and to provide this to Pender Car Rental.